Here’s one simple psychological hack that has changed the game for me in my daily conversations and even recent business deals.
Anytime you find yourself wanting to respond to someone with the words “I know”, simply say “You're right” instead.
CROSS-CHECK YOURSELF
Hope you’re sitting down for this. It turns out Facebook has not been completely forthcoming about the innerworkings of its company. It not only kept the public in the dark about a controversial VIP program, but Facebook withheld information about the program from its own oversight board, too.
Cross-Check
Facebook has a program called Cross-Check, which was put in place to serve as a kind of gut-check when high-profile accounts broke Facebook’s rules. Rather than just automatically banning the accounts, Facebook would review the violation to determine the next steps it would take. It pays to be rich, apparently even on a platform no one pays for.